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Strategic planning at North Central Texas College (NCTC) is a dynamic, collaborative and continuous process designed to gain widespread involvement in directing the college toward the achievement of its institutional mission. The process sets the future direction for the college guided by the college’s mission, vision, values, and outcomes.
Mission
NCTC is committed to transforming lives and strengthening our communities through accessible, high-quality education and training.
Vision
NCTC envisions a future where students thrive, connections are made and communities benefit from strong educational partnerships with purpose. NCTC will continue to redefine what is possible by connecting people and ideas, while working to build stronger communities for generations to come.
Values
Opportunity
NCTC creates and expands access to education opportunity and career advancement.
Community
NCTC builds and supports strong regional relationships that uplift people and places.
Student Empowerment
NCTC supports learners in achieving their goals with tools, guidance and encouragement.
Learning
NCTC provides structured, guided pathways to help students earn degrees, credentials, transfer opportunities and career success.
Engagement & Enrichment
NCTC fosters belonging and relationships that strengthen the college experience.
Innovation
NCTC embraces new tools, technology and ideas to prepare students for the future.
Strategic Focus Areas
Communication Strategy
Internal Communication & Coordination
NCTC strengthens collaboration across departments & leadership levels.
- Open/Click rates on digest emails
- Employee feedback survey results
- Number of staff referencing org charts or resource documents
Campus-Specific & Geographic Alignment
NCTC promotes consistent communication across all locations, including rural and satellite campuses.
- Satisfaction surveys by campus
- Participation in local events and alerts
- Visibility of updated signage and communications
Technology, Tools & Platforms
NCTC modernizes communication systems for greater integration, functionality and ease of use.
- Site analytics (time-on-site, bounce rate)
- Support request resolution time
- Usage of centralized communication tools
Leadership Visibility & Transparency
NCTC increases meaningful communication between senior leadership and the NCTC community.
- Number of updates delivered
- Staff awareness from surveys
- Participation in leadership sessions or Q&As
Event, Crisis & Facilities Communication
NCTC enhances preparedness and responsiveness through clear protocols and reliable updates.
- Response time to incidents
- Student, staff, and faculty feedback post-incident
- Usage of contact flowcharts and/or boards
Resource Needs
Human Resources & Staffing
NCTC expands staffing capacity in critical areas and ensures balanced workload distribution.
- Staff-to-student ratios
- Turnover rates
- Workload balance
Technology & Systems
NCTC invests in up-to-date, user-friendly platforms that support teaching, learning and operations.
- System uptime
- Technology support resolution
- Training participation
Facilities & Equipment
NCTC maintains and enhances learning spaces and infrastructure across all campuses.
- Lab usage
- Condition reports
- Equipment availability
Student Resources & Services
NCTC broadens access to advising, wellness, academic support and career development services.
- Tutoring/counseling usage
- Pantry access
- Student surveys
Academic Programs & Faculty Support
NCTC provides faculty with the tools, training and flexibility needed to innovate in the classroom.
- Course fill rates
- Faculty retention rates
Student Involvement & Experience
Campus Identity & Belonging
NCTC cultivates welcoming environments where every student feels a sense of pride and connection.
- Connection surveys
- Spirit event attendance
- Focus group feedback
Student Life & Campus Engagement
NCTC expands opportunities for students to connect, lead and participate in campus activities.
- Event attendance
- Facility usage rates
- Food vendor satisfaction
Communication & Access
NCTC streamlines communication to reduce confusion and enhance participation in college life.
- Number of updates delivered
- Email and app usage rates
- Club and organization sign-ups
- Shuttle/virtual participation rates
Student Support & Infrastructure
NCTC coordinates services such as advising, onboarding and mentorship to provide seamless student support.
- Engagement ratios
- Faculty involvement
- Tutoring usage rates
Brand & Community
Community Engagement and Visibility
NCTC builds strong partnerships with local businesses, schools and civic organizations.
- Event/partner participation
- Board formation
- Tracking and recognition of community engagement hours performed by faculty, staff, and students
Brand Identity and Promotion
NCTC refreshes and promotes its image to reflect its values, diversity and innovation.
- Merchandise distribution
- Event counts
- Recognition surveys to community stakeholders
Digital Presence and Communication
NCTC enhances its website, social media and digital outreach to connect with broader audiences.
- Site stats
- Social media engagement
- Calendar usage
- Website redesign and content refresh
Institutional Alignment and Culture
NCTC ensures its internal design is reflective of its external commitments and reinforces a shared sense of purpose.
- Comp time adoption
- Event attendance
- Ambassador program data
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