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May 02, 2026
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EECT 1300 - Technical Customer Service
General principles of customer service within a technical environment. Topics include internal/external customer relationships, time-management, best practices, and verbal and non-verbal communications skills.
Learning Outcomes: Upon successful completion, a student will be able to:
- Identify internal/external customer relationships.
- Address customer questions and complaints in a polite and thorough manner.
- Update customers on work progress to maintain customer satisfaction and public relations.
- Communicate technical information in a clear, precise and logical manner.
- Identify verbal and non-verbal communications skills.
Credit Hour(s): 3
Lecture Hour(s): 48
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